Refund Policy

Last updated: April 2, 2025

At MetaInfo, we strive to provide high-quality digital marketing, website design, and hosting services to meet your business needs. We understand that circumstances may arise where a refund may be necessary. This Refund Policy outlines the conditions under which refunds may be granted for services provided by MetaInfo.

By purchasing and using our services, you agree to the terms outlined in this Refund Policy.

1. Digital Marketing Services

  • No Refunds After Service Delivery: Once digital marketing services have been delivered or work has commenced (e.g., SEO campaigns, social media advertising, content creation, etc.), we do not offer refunds. This includes any services where work has already been initiated or completed.

  • Satisfaction Guarantee: While we do not offer a refund for digital marketing services, we are committed to delivering results. If you are dissatisfied with the service, we encourage you to contact us to discuss potential improvements or adjustments. We will work with you to address your concerns and help optimize the results.

2. Website Design Services

  • Initial Deposit: A non-refundable deposit may be required at the start of your website design project, typically 30% of the total project cost. This deposit is used to cover the initial time and effort invested in the project, including planning, design, and setup.

  • Refund Eligibility: If you are dissatisfied with the website design services and the project has not yet been completed, you may be eligible for a partial refund based on the percentage of work completed at the time of cancellation. This refund will be calculated as follows:

    • If the design work has only just begun (e.g., wireframing, initial layout), a partial refund may be provided, minus the deposit.

    • Once the design or development work is near completion, refunds are generally not available.

  • Final Deliverables: Once final designs, website files, or content are delivered to you, refunds are no longer available, as we have completed the agreed-upon services.

3. Web Hosting Services

  • Refunds for Hosting: Web hosting fees are typically non-refundable after service activation. If you cancel your hosting plan within the first 30 days of service, we will issue a refund for the hosting fees paid, excluding any setup fees or domain registration fees.

  • No Refunds for Domain Registrations: Domain registration fees are non-refundable once the domain name has been registered, as the purchase is processed through a third-party provider.

4. Cancellations and Refund Process

To request a refund or cancellation of any services, please follow these steps:

  1. Contact Us: Reach out to our support team via email or phone to initiate a cancellation or refund request.

  2. Provide Details: Include the details of your service purchase (invoice number, service type, etc.) and explain the reason for your refund request.

  3. Review Period: We will review your request and determine the eligibility for a refund based on the terms of the specific service.

  4. Refund Issuance: If your refund is approved, it will be processed within [X] business days. Refunds will be issued through the original payment method, unless otherwise agreed upon.

5. Exceptions

MetaInfo reserves the right to deny a refund request if:

  • The work has been completed and delivered as agreed upon in the service contract or project timeline.

  • The client has already used the services and there has been no significant issue with the quality or delivery of the work.

  • The request is made beyond the specified refund window for hosting or design services.

6. Customer Satisfaction

We aim to ensure that every client is satisfied with the services we provide. If there are any issues or concerns with your service, please contact us immediately so we can work with you to address them. We value your business and will do our best to ensure that your experience with MetaInfo is a positive one.

7. Changes to This Refund Policy

MetaInfo reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the “Last updated” date will be updated accordingly. We encourage you to review this Refund Policy periodically.